FAQ
To get the most out of your class, plan to arrive about 10-15 minutes prior to your class start time. Students are never allowed to enter once class has begun. If you are not signed in 5 minutes before your class, your spot may be released to someone on the waitlist. If you are late to a class, there is a $15 late cancel fee that will be assessed. If you do not cancel class and have a reservation, this is considered a no show. No Show fees are $20 and the loss of that credit.
Socks or grippy socks are required in all of our classes. We recommend grippy socks in our reformer pilates classes for additional traction and comfort on our FLEXXFORMER machines. You can bring your own or purchase a pair at the studio. TRX, Knockout, Strength Training, HIIT, Low Impact and Bootcamp classes require tennis shoes. Water bottles are recommended as always for extra hydration.
We do have lockers for your belongings during class. Please keep all of your belongings in your locker during class.
If you need to cancel a class, you will not lose that session if cancelled 12 hours prior to class. Simply cancel class via our custom app (available on the app store), or login to your account online where you manage your bookings. Alternatively, you can email (frontdesk@flexxstudiosburlingame.com) or call the studio at (650) 525-4712.
Please be sure to cancel at least 12 hours prior to class, otherwise you will incur a late cancel fee of $15. If you fail to show up for your class reservation and did not late cancel for your class, this is considered a No Show in which you lose your credit as well as incur a $20 No Show fee. We want to make sure others have the opportunity to take class, so please cancel class rather than not show up.
For Private and Semi Private Training, we require 24 hour notice to cancel or reschedule. Failure to do so will result in the loss of that session/credit.
These policies are aligned with the industry and are meant to help keep you accountable as well as allow for others to join class if you are not able.
We have coded keypad lockers so you can keep your personal belongings, including your phone, safe while you’re in class.
Hair dryers, brushes, lotion, q-tips and spray deodorant are all available in our women’s locker room. Our large shower is stocked with shampoo, conditioner and body wash. Please be sure to bring your own towel.